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Customer Service

ORDERING

QIANN carries a large Jewelry & Accessories collection categorized as following: 


Silver Collection - Goods are available to be ordered in Sterling Silver or brass metal (on request). 

In Stock products are available for immediate shipment. Orders will be shipped within 2 business days upon your order confirmation with full payment.

Special Order is available for selective items with retail prices indicated or provided to you via e-mail. Delivery lead time is normally from three to four weeks upon order confirmation with full payment.

Wholesale Order prices are not listed. Wholesalers please e-mail us at info@qiann.hk for further information and quotation. Please make sure you provide detailed contact information with QIANN style numbers and order quantity. 


Fashion Accessories - Goods are made with environmental-friendly Resin and/or base metal such as Alloy, Tin-alloy, Stainless Steel and etc.  

In Stock products are available for immediate shipment. Order will be shipped within two business days upon your order confirmation with full payment.

Wholesale Order prices are not listed. Wholesalers please e-mail us at info@qiann.hk for further information and quotation. Please make sure you provide detailed contact information with QIANN style numbers and order quantity. 


Pre-Order Designs

QIANN also takes newly-launched or selective designs to be manufactured on your demand; these goods will be custom-made just for you in your size & color.

Order lead time will be approximately three to four weeks upon your order confirmation with full payment. 

For Pre-Order purchase, you MUST register an account during CHECKOUT. Please enter full contact information and input request jewellery size and color at remarks before confirming your order. We will be in contact with you when your custom-made order is ready.

Note: Please check to review your order selections before proceed for payment. Please double check Pre-Order options: jewellery size, plating color, stone color. QIANN DESIGNS is not responsible for any misorder. We do not accept exchange or refund. If you have any question or inquiry, please contact us at info@qiann.hk.

PAYMENT

Hong Kong Customers

We accept payment with credit card or bank transfer.

PayPal with credit card - transaction will be processed automatically.

Direct Bank Transfer to our HSBC account

Account No.: 168-313765-001

Account Number: Qiann Designs Limited

Full payment must be transferred within 3 days after purchase or the order will be cancelled. Please e-mail us the copy of your deposit slip, together with your order invoice number.
Email: sales@qiann.hk or through Facebook messenger.
Facebook: http://www.facebook.com/WE.LUV.QIANN/


International Customers 

We only accept payment with credit card through PayPal.


DELIVERY

QIANN offers worldwide shipping via Hong Kong Post or S.F. Express.

Hong Kong Orders

Free S.F. Express shipping with single purchase over US$200 (or HK$1,560).

Orders under US$200 will be charged with flat rate US$6.50 (or HK$50) per order.

 

Orders < US$200

Orders > US$200

Estimated Transit Time

S.F. Express

 US$6.50

 FREE

 1-3 business days

For order tracking please refer to S.F. Express website: http://www.sf-express.com/hk/tc/


International Orders

Free Hong Kong Post (standard service) shipping with single purchase over US$200.

Orders under US$200 will be charged with flat rate of US$10 per order.

Tracking number is not available for standard shipping service. 

FedEx/DHL Express shipping services are also available upon request, please contact us for more details. 
Orders < US$200 Orders > US$200
Estimated Transit Time
Hong Kong Post Standard Mailing  US$10  FREE  7-20 business days
 FedEx/DHL Express Shipping

   Please contact us before placing your order



PACKAGING

Your orders will be individually packaged with QIANN luxurious Jewelry Box.  A FREE microfiber cleaning cloth will be included (One piece per order).