We only accept exchange on defected or mis-shipped items.
- No refund on sold items.
- For any defective or mis-shipped goods, please contact us within 3 days upon receipt of order.
Please read about our exchange conditions:
- The jewelry must be in unused & brand new condition with its original tags and packing.
- If you wish to exchange an item, please notify us at firstname.lastname@example.org.
- Buyer is responsible for all return shipping charges.
- QIANN will exchange & return the item to you within 3 - 6 weeks, depending on stock availability.
We DO NOT accept any exchange with following reasons:
- Color differences between photos & actual products. Product color may differ slightly from photos due to difference monitor settings.
- Change of mind when item is received due to style, color, size or price.
- The product has been wore or damaged due to human error or during delivery.
- Discounted items cannot be exchanged.
- Buyer did not contact us about an exchange within 3 days upon shipment receipt.