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Return Policy


We only accept exchange on defected or mis-shipped items.

  • No refund on sold items.
  • For any defective or mis-shipped goods, please contact us within 3 days upon receipt of order.

Please read about our exchange conditions:

  • The jewelry must be in unused & brand new condition with its original tags and packing.
  • If you wish to exchange an item, please notify us at
  • Buyer is responsible for all return shipping charges.
  • QIANN will exchange & return the item to you within 3 - 6 weeks, depending on stock availability.

We DO NOT accept any exchange with following reasons:

  • Color differences between photos & actual products. Product color may differ slightly from photos due to difference monitor settings.
  • Change of mind when item is received due to style, color, size or price.
  • The product has been wore or damaged due to human error or during delivery.
  • Discounted items cannot be exchanged.
  • Buyer did not contact us about an exchange within 3 days upon shipment receipt.